Terms and Conditions – All Aspect Flooring

Your order

By placing an Order with us, you are accepting these Terms, as well as our Privacy Notice.

Acknowledgement of your Order is not a guarantee by us of the availability of the products.

If you receive an acknowledgment email or confirmation email for an order which you did not place, or if the details in the acknowledgment email or confirmation email do not match the order which you placed, you must call or email us as soon as possible.

If you have provided your own measurements, you are responsible for these being accurate and All Aspect Flooring accepts no liability if the floorcovering does not fit. Therefore, please make sure that these are correct at the time of ordering to avoid any issues upon delivery or when the floorcovering is fitted.

Liability

While we try and get things right first time, occasionally things don’t go according to plan. Subject always to your statutory rights, if your floorcovering is not of satisfactory quality or is not fit for a purpose that was made known to us, we will replace any defective floorcovering and arrange for the defective floorcovering to be uplifted and disposed of.

If there is a problem with the fitting which we arranged under the agency agreement referred to in these terms and conditions, we will ask the fitter concerned to revisit your property for the fitter to carry out any necessary remedial works.

This does not affect your statutory rights.

Our products are only suitable for normal domestic use and are not necessarily suitable for commercial use, particularly where there are different fire safety standards in respect of some commercial uses with which the products may not comply.

If you are acting other than as a consumer, all terms, conditions and warranties implied by law (other than the warranty as to title) are excluded. You must make your own decision as to whether the products you select are fit for their purpose, even if the purpose is made known to us. In these circumstances our liability is limited to the cost of replacing any defective product. No liability is accepted for any loss of rental income, inconvenience, distress, inability to hire the room, loss of turnover, loss of profit or any indirect and/or consequential losses whatsoever.

This provision does not affect any liability we have for fraud or fraudulent misstatement or for personal injury arising out of our negligence.

The Company accepts no liability for any delay in performance nor any defects in the Goods if beyond the Company’s control.

Pile reversal and shading (permanent light and dark patches) can occur on any carpet or rug. This is not considered to be a manufacturing defect therefore the Company will accept no liability for its occurrence.

Wood is a natural product and as such variation in colour and appearance from any sample supplied may occur and shall not constitute a breach of this contract. Similarly the colour and appearance of wood flooring may change over time and the Company will bear no liability for this unless such variation being beyond the natural wear and tear of the product can be directly attributed to some default of the Goods or default of the installation of the Goods by the Company.

Carpets and vinyl supplied may vary slightly in colour to that seen in samples

Products

Care guides and product information
You confirm that you have read and understood the care guides and product information relating to the product you are purchasing. A link to the care guide is available from the relevant product page of the product which you are purchasing.

Product guarantees
We are responsible for ensuring that the products we supply are of satisfactory quality, conform to the sample and are fit for the purpose for which they are sold. Certain products have additional guarantees provided by us or the manufacturer. Where they are provided by the manufacturer, we accept no responsibility for these additional warranties or guarantees.

Our pricing in detail
Clear pricing – At All Aspect Flooring, we want our customers to have confidence that they are getting the very best value on all our flooring. That’s why we constantly check our prices against our competitors to make sure ours are competitively low. Discounts are clearly highlighted and some items may not be included in this promotion. The list price may not be the last selling price of a particular product.

Payment

payments may be made by either BACS, Cheque or debit or credit card. Payment using a debit or credit card is taken at the time you place your order and is processed using an independent company’s secure payment processing system. We do not see, or have access to, any of your payment card information.

Delivery

Delivery and/or installation dates are estimates only and given in good faith but are not guaranteed times or dates and should not be relied upon as such. Time is not of the essence of the contract. If the expected delivery time is likely to, or does, exceed 30 days you will be entitled to cancel your order if you wish and receive a full refund, unless we have advised you of a longer timescale and you have agreed to it.

Please check that the products you receive are the ones you ordered, the correct colour and size, and that they are examined for apparent faults or damage at the time of delivery and before installation/assembly. If on inspection you have any doubts, please contact us immediately.It is your responsibility to ensure that there is adequate free parking and free and clear access and clearance to allow the products to be delivered without damaging the products or any decoration through the route of access. If you do not do so, no responsibility is accepted for any damage caused unless and to the extent we have been negligent.

Storage of products

We will only keep products in our warehouse for a maximum of 8 weeks after the date of your order. This includes any part-fitted products. You must accept delivery of your products within this time. If not, you authorise us to dispose of your products with no liability on us. If we agree to store your products for longer than 8 weeks, we will advise you of the charges for storage, and you agree to pay such charges in advance. Further, you accept that during the period in excess of 8 weeks, your products may be damaged, and you accept full responsibility for such damage.

Fitting (floor coverings)

We retain full responsibility for the services we supply, and the fitter is responsible for the standard and quality of, and any liability arising from, delivery and/or installation.

The charges quoted are for the products shown on the order only. If you require additional fitting services these can be agreed with the store in advance and quoted for separately.

Door trimming
Doors may need to be trimmed to allow clearance depending upon the depth of your chosen floorcovering. This is not part of the fitting work and is not a service we provide. Fitters may remove doors to facilitate fitting and have them ready for you or your appointed carpenter to carry out the trimming and re-hanging. If you have fire doors, external doors or non-wood doors that require trimming, this will need to be carried out by a specialist carpenter and this is not a service which All Aspect Flooring will either carry out or arrange. We are also unable to remove, or arrange the removal of, any fire doors or external doors so arrangements must be made prior to the fitting date to avoid any delays.

Uplift and disposal
If you have opted for the ‘uplift and disposal’ service, the fitter, will remove your old flooring and all offcuts and packaging from your new flooring. Even if you have paid for the service, the fitter will only carry out this work if the floorcovering is not soiled and there is no health and safety risk to the fitter in respect of the product being uplifted. Your fitter will return the flooring removed to All Aspect Flooring for disposal. If you have decided not to opt for this service, it is your responsibility to uplift your existing flooring prior to your fitters’ arrival. Your fitter will then bag up any offcuts from your new flooring and leave them for you to dispose of. If you would like to keep any offcuts, please advise your fitter upon arrival at your home.

Appointment times and dates
Fitting appointments are estimates only and are made in good faith, but the exact arrival and duration times cannot be guaranteed due to the nature and unpredictability of the work involved. Time is not of the essence. We cannot accept liability for delayed arrival of the fitter.

Damage and scuff marks
Fitters undertake to carry out their work with reasonable skill and care, but even with the greatest care home décor may be marked or scuffed during the fitting process. New paintwork and wallpaper is especially vulnerable and should be allowed to fully dry. A minimum of two weeks is recommended. Neither All Aspect Flooring nor any fitter undertake to carry out any redecoration, except where damage has been caused by that person’s negligence.

Subfloor
Our in-home consultant and subfloor preparation We will only carry out and take responsibility for any free survey where the product to be installed is subsequently purchased from us.

If you have asked All Aspect Flooring in-home consultant to visit your home and check the suitability of a particular product to be supplied by us for your flooring, the survey is limited to checking what is physically visible without lifting existing floor coverings. If you would like the entire subfloor checked, it is your responsibility to lift the existing floorcoverings prior to inspection. Following inspection, we will advise of any works that may be necessary prior to the installation of your product as revealed by the

survey of the subfloor. You can then decide whether you wish for a fitter to carry out any subfloor preparation under a separate agreement, or whether you wish to arrange to carry out any appropriate works yourself.

If you elect to carry out any subfloor preparation works, it is your responsibility to ensure that the works are completed to an appropriate standard in accordance with the manufacturer’s instructions for the product(s) used. You will need to provide the store arranging the fitting with evidence that this has been completed prior to the fitter attending to fit the floorcovering. If we are negligent in carrying out the survey resulting in damage to the floorcovering and the product is subsequently purchased from us, we will:

Uplift the floorcovering
Carry out any works which would have been identified had we not been negligent; and
Re-lay the uplifted floorcovering (unless it has been damaged whilst being uplifted, in which case it will be replaced)

Quotations and fitting
All quotations and orders are on the basis that the subfloor is suitable for fitting the flooring you have selected without additional work. It is your responsibility to ensure that this is the case. We can carry out a free home flooring survey (please see above). Any fitter will fit the product on your subfloor as it is when he or she arrives to fit the floorcovering unless you have asked us to arrange for any works to be carried out to your subfloor. If any damage is caused to the product as a result of your subfloor beinginadequate, all costs associated with remedying the subfloor and replacing any product are solely your responsibility unless we carried out a survey, please see above.

Cancellations and Returns

The following is only applicable where a deposit has been paid has been made either:

by telephone; or
or in our showroom

If you placed your order by telephone rather than calling into our showroom, please call us on 01425 524005 and one of our team will check whether cancellation is possible. Please note once deposit has been received and the products have been ordered, cut, dispatched or delivered to us, cancellation would not be possible as all materials are cut/batch-picked specifically for individual client’s jobs. We will not be able to return these to the manufacturer.

Floorcoverings
The right to cancel does NOT apply to products that are made to your specifications. This includes floor coverings, which have been cut from a roll to your specific order size. If the products are excluded from your right to cancel, we will find out whether or not they have already been cut to your specifications and if not we will accept a cancellation of your order and refund your money. If, however, the product has been prepared for you we will only accept cancellation if we may deduct a proportion of the purchase price from the refund we issue to you to cover the losses we will incur. We will advise you of any such charge and you may then decide whether or not you wish to cancel the order.

General
When your products have been delivered you have a reasonable opportunity to make sure that they are the products you ordered. If not you must not cut into, fit or use them (other than to check whether or not they are the right products). You must retain the packaging so that this can be reused, if possible, for their return. You will be responsible for the condition of the products and for their reasonable care whilst they are in your possession.

After sales advice

If you require any help or are not satisfied after you have made your purchase, please contact us. It is really important that you tell us if you are not satisfied as soon as possible to enable us to put things right for you quickly.

Floorcoverings
Please inspect the completed work with your fitter (please see the Fitting (Floorcoverings) section above for more details on the fitting process) before they leave. Your fitter should be able to address any issues which are identified.

If a problem with the fitting manifests itself after the product has been fitted, please contact us directly.

Alternatively, you can contact us on our email address: info@allaspectflooring.co.uk

Data Protection

All Aspect Flooring takes data protection very seriously. All data is stored and treated with complete confidentiality and in accordance with the relevant legal obligations. More details regarding use of data can be found in our Privacy Notice.

Flooring

Floor Care